 - Online e-shop, e-showroom solutions for generic or specialty stores that incorporate business onsite & online
- Call/Contact Center and Customer Relationship Management (CRM) for organizations that want to offer excellent customer service or customer care services
- Information, trade & service portals for state-owned managerial organizations, trade-investment-tourism promotion organizations, international NGOs
- e-Catalogue and e-Presentation on CD ROM - Digital presentation materials of promoting for export-oriented businesses or state-owned promotion organizations in areas of trade, investment & tourism
- Manufacturing Resource Planning (MRP II) for small-to-medium size enterprises (SMEs)
In particular, we are pleased to introduce two new product groups:
- Customer Relationship Management (CRM)
Target audiences for SC-CustCentric are member services marketing agencies and list vendors; customer service centres call centres and telemarketers; automotive industry distributed sales teams; sales and marketing departments fulfilment houses, financial services. This hosted CRM provides end-to-end collaboration software solutions to organizations that have distributed front - and back- office operations. From traveling sales teams to outsourced customer service department. Our best practice benchmarked solutions offer a cost effective alternative to multiple systems, major integrations and costs associated with hardware and software licensing. This CRM solution has been successfully implemented in many international organizations in Australia and Asia.
- Call/Contact Center Solutions
Most major businesses use Call Centres with multi-channel communication channels to interact with their customers. Examples include bankers/shipping/insurance/utility companies, mail order catalogue firms, and customer support for computer hardware and software. Some businesses even service internal functions though call centres i.e. help desks and sales support. New technologies i.e. Computer Telephony Integration (CTI) & Automatic Call Distribution (ACD) and processes are integrated into the Call Centre which can help you to establish, to maintain and to improve relationship with your customers and create more modern image of your company. This solution has been successfully put into operational in several organizations i.e. post office (1080), toll-free.
Please download some of our product catalogues (Vietnamese) for your information
- Unique value propositions
- Creative, professional & cost-effective solutions through integrated business ideas, creative designs, diversified contents and advanced technologies
- Technical IT expertise incorporated with business consulting experience (marketing, brand, customer service, e-commerce, trade information, export promotion ...)
- Consulting experience and expertise for developing performance-oriented business models (KPI) in line with organizations' needs and management
- Value-added services through business, technique & content consulting
GoodLand is a service provider of the whole HCMC Export Portal solution (HCMC Export Center www.hcmc-exportcenter.com.vn). The model includes a series of incorporated three export promotion activities: export showroom, e-commerce website and Customer Contact Center. The business objective is to promote high quality products and services of SMEs; supporting them to seek for business opportunities, potential customers and partners while enhancing the competitive edges for SMEs by leveraging export promotion tools of new ICT technologies.
We have also designed multimedia applications on CD-ROM for many state-owned promotion agencies, industry associations, export-oriented companies aiming to promote potentials for investment, trade & tourism of cities/provinces as well as products & brands of exporters.
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